Frequently Asked Questions

How does your service work?

Fixed-wireless Internet service is delivered via wireless signal from a nearby tower to an antenna on your building.  No satellites involved!  Depending on distance from tower and whether there is line-of-sight between the tower and your home, we can offer different connection speeds at different locations.

How do I reboot my equipment?

To reboot the radio on the outside of the building, find the small power device attached to the Ethernet cable coming out of the interior wall.  Unplug the power cord attached to this device (PoE), wait 10 seconds, then replug.  Do the same with the power cord on the wireless router.  This often solves connectivity issues.

How can I test my connection speed?

Just go to this website:  www.fast.com.  This will show your download speed.  Make sure no other devices are online at the same time to get the best result.  We also recommend bypassing the wireless router to get the best test data.

What if I need support?

We offer 24/7 phone support.  Just call us at 888.631.9666, ext 5.  Or send us an email if the issue isn't as urgent.  We always recommend rebooting your equipment (see above) before calling.

Do I need a wireless router, and can I use VoIP phones?

If you have wireless devices (laptops, tablets, smartphones, etc.) you'll want a wireless (WiFi) network in your home.  We sell routers or you can provide your own.  SonicNet doesn't support VoIP phone systems over our network.

Are the summer-service dates flexible?

In order to keep costs down, our summer dates are set for automatic turn-off and turn-on.  But extra service can be added with a minimum of 1 month's charge.